Our Support Workers support people in accordance with person centred approaches that promote individual choice, decision-making, control and independence, and that include the development of community links, active support, and relationships. Through their work we promote respect, inclusion and equality.
Our Senior Support Workers have the opportunity to take on more responsibility and get involved in more areas, including deputising for Service Managers, being the recognised experts in practice areas and supervising colleagues.
He’s been with United Response for 9 years, having previously had very different roles in the Navy and in Hospitality.
Why were you attracted to a Support Worker role?
“My two best friends at school had siblings with Downs Syndrome. I found it really easy to communicate with them and they were fun to be around so it seemed natural for me to move into support work”
Why do you enjoy working for United Response?
“United Response is very, very supportive and forward thinking. I am treated as an individual, am able to challenge, push boundaries and learn new things every day. I love seeing the reactions of the people we support when they realise they are able to do things they didn’t think were possible!”
“United Response is much more person centred than other organisations. Someone told me in the past that they could tell I worked for United Response because we always engage and support people really well.”
Our Service Managers and Team Leaders have a key role to play in ensuring that people we support live their lives as they wish and that all the resources in the service are managed effectively.
Our Area Managers play a pivotal role in enabling the people we support to achieve their aspirations and live the way they choose in their local area. They manage a diverse number of managers and services, and have overall responsibility for their areas, staff, budgets and the people they support.
Describe a typical day in your role.
“There is no typical day! My day is largely divided into leading the team in all areas as well as being a troubleshooter with day to day things”
What’s the best thing about working for United Response?
“They have put faith in my abilities and have allowed me the opportunity to demonstrate how passionate I am about encouraging people to shine”
“On occasion I really feel that we are pioneers, particularly in the practicing, spreading and advocating for Person Centred Approaches”
What do you think makes United Response stand out from other organisations?
“United Response do actually apply their values base, they take things seriously and are effective when challenging things but they are also very supportive to the people we support, their families and employees”
She started her career with United Response as a Team Leader back in 2008.
Why were you initially attracted to a role with United Response?
“The value base of the organisation fits with my own values”
What do you enjoy about working at United Response?
“Getting to work with likeminded people who truly value one another’s strengths! Our organisation is so wonderfully supportive, there is always someone who knows an answer whether it be a HR, health and safety, practice or compliance issue”
Corporate and Administration roles
We have many different roles across corporate services including HR, Practice Development, IT, Communications and Fundraising, Finance and Administration. Our HQ is in Wimbledon, south-west London, but we also have area offices around the country. All our area and divisional offices have their own Administration teams that support both service delivery and people processes such as recruitment and training. These roles are varied and interesting with no two days being the same.
Why do you enjoy working for United Response?
“I love the fact that I work in an organisation that has strong values regarding its customer base and we all know why we are here. I also love the flexibility of where I work and how I work, I really do achieve a good work-life balance”
“HR in United Response gives me the opportunity to develop my skills and get involved in different things pretty much on a daily basis. Your views are listened to and valued.”
All our area and divisional offices have their own Administration teams that support both service delivery and people processes such as recruitment and training. These roles are varied and interesting with no two days being the same.
What do you like about working at United Response?
“The office is a wonderful environment to work in with great colleagues and I have regular face to face contact with people we support and their support workers. I always look forward to coming to work”
What are the best things about your job?
“The continuity of colleagues I work with locally and the people we support who I have regular contact with. I have built up some great friendships over the 16 years I have been in post.”