2nd Liner Support Analyst

Job Title: 2nd Line Support AnalystHours: 35 per weekLocation: Croydon (Remote work possible after 6 months’ probation)Salary: £27,000

Key Purpose of the Role:

As a 2nd Line Support Analyst, you will play a critical role in providing day-to-day technical support to our staff within a multi-layered support function, serving a user base of over 3,500. You will be part of a leading Learning Disability Provider ranked in the top 100, ensuring effective and timely support to our teams. Regular attendance at our headquarters will be expected, with hybrid working arrangements available following a successful probation period.

Essential Criteria:

• Experience supporting Windows 7 & 10
• Proficiency in Microsoft Office Suite (Outlook, Word, etc.)
• Basic understanding of networking principles (TCP/IP)
• Knowledge of Active Directory and user administration
• Familiarity with Office 365
• Awareness of data security principles and processes
• Understanding of ITIL processes

Benefits Package:

• Annual Leave: 25 days paid annual leave (plus 8 bank holidays, pro-rata for part-time), increasing after 3 and 5 years of service
• Pension & Life Assurance: Comprehensive benefits
• Family Leave: Enhanced maternity and paternity pay
• Recognition: Opportunity to be part of our UR Stars Recognition Scheme
• Health Services: Access to free occupational health, physiotherapy, counselling, and advice services
• Training: Fully funded training and access to nationally recognized qualifications
• Travel Assistance: Season ticket loan available
• Discounts: Access to an online shopping platform with discounts from over 3,500 retailers
• Referral Program: Incentives for referring friends

Who We Are:

United Response is a leading national charity dedicated to delivering person-centred care and support since 1973. We advocate for equal access and opportunities for the individuals we support, challenging negative attitudes and discrimination faced by people with disabilities, autism, and mental health support needs. Our values are rooted in creativity, strength, honesty, responsiveness, and unity.

Equal Opportunity Employer:

United Response is proud to be an equal opportunity workplace. We uphold the Mindful Employer values and are recognized as a Disability Confident Leader, committed to supporting applicants with disabilities. We guarantee interviews for all disabled applicants who meet the minimum criteria for the vacancy. If you need assistance navigating our website or completing your application, please contact us at gill.fay@unitedresponse.org.uk.

Note: This position is subject to a DBS Check, with the cost covered by United Response. We reserve the right to close this vacancy early.

Download DOCX Apply now