People Services Assistant

Job People Services Assistant (12 month fixed term contract)

Location: RemoteHours: 35 hours per weekSalary: £25,480

Key Purpose of the Role

To work in partnership with community areas and the wider People Team to provide a high quality, compliant and responsive service relating to people administration, handling first line enquiries for all United Response colleagues and providing a comprehensive onboarding service for new joiners and offboarding for leavers.

Essential Criteria

To thrive in this role, you must have:

• You have excellent attention to detail and are able to prioritise and organise work according to deadlines
• You’ll have good communication skills both in writing and verbally
• Delivering great customer service will be a priority for you during both written and verbal contacts
• You will be able to take ownership of workload and identify and resolve or escalate any issues
• You’ll be able to work with the wider people team to deliver a great people service to operational colleagues
• You have excellent IT skills and experience of maintaining databases to input extract and analyse information
• You have a willingness to develop your own knowledge and provide accurate information and advice on wide range of people policies, process and benefits
• You value diversity and believe strongly in creating an inclusive environment

Benefits

At United Response, we recognise and reward your contribution with:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time roles).
• Career Development: Fully funded training and recognised qualifications.
• Financial Security: Pension and life assurance benefits, alongside enhanced maternity and paternity pay.
• Wellbeing Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programs: Celebrate achievements through our UR Stars Recognition Scheme.
• Discounts: Savings at over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for introducing friends to our team.

About Us

United Response is a leading national charity, passionate about empowering individuals to lead fulfilling lives. We are committed to promoting independence, inclusivity, and equality for all, breaking barriers to ensure everyone can live, work, and socialise in their communities.Our core values—Creativity, Strength, Honesty, Responsiveness, and Unity—drive everything we do.

Equal Opportunity Employer

As a Disability Confident Leader, United Response is committed to creating an inclusive recruitment process. We guarantee interviews for disabled applicants who meet the minimum criteria. If you require assistance with your application, please contactgill.fay@unitedresponse.org.uk.

Important Information

This role is subject to a DBS check, with costs covered by United Response. Please note that we may close this vacancy early if we receive sufficient applications.

Apply now to join our dedicated team and make a lasting impact!

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