Team Manager

Become a Team Manager and Make a Difference in Your Community!

Position: Team Manager Location: Darlington and Middlesbrough Hours: 37.5

Are you passionate about making a positive impact in the lives of others? Join us at United Response and support some of your community’s most vulnerable members in living more independent and fulfilling lives.

As a Team Manager, you will use a digital app called Nourish to manage care and support plans for the people we support. While experience with digital or mobile apps is desirable, full training will be provided.

Benefits of Working for United Response:

• 20 days paid annual leave (plus 8 bank holidays, pro rata for part-time), increasing after 3 and 5 years of service
• Pension and Life Assurance benefits
• Enhanced maternity and paternity pay
• Opportunity to be part of our UR Stars Recognition Scheme
• Access to free occupational health, physiotherapy, counselling, and advice services
• Fully paid training with access to nationally recognised qualifications
• Travel to work scheme (season ticket loan)
• Discounts from over 3,500 retailers through an online shopping platform
• Refer a Friend scheme

Primary Responsibilities:

1. Service Oversight:

   • Ensure the smooth running of services, maintaining high standards of practice.
   • Oversee staff rota and scheduling to ensure adequate coverage.

2. Staff Management:

   • Lead by example, modeling best practices for team members.
   • Conduct supervisions and observations of staff to ensure the delivery of services with dignity and respect.
   • Support staff in facilitating choice for the individuals in accordance with the Mental Capacity Act.

3. Administrative Duties:

   • Manage finances related to service operations.
   • Develop, update, and maintain support plans tailored to individual needs.
   • Prepare monthly summaries and reports for the Area Manager.

4. Collaboration and Coordination:

   • Work with Multi-Disciplinary Teams (MDTs) to ensure optimal outcomes for individuals being supported.
   • Participate in on-call duties, primarily providing telephone support and advice to services in the North Tyneside area.
   • Collaborate with the Service Manager for guidance and support in addressing issues.

5. Continuous Improvement:

   • Encourage a culture of continuous improvement and high standards among the team.
   • Ensure compliance with relevant policies and regulations.

Skills and Qualifications:

• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of the Mental Capacity Act and relevant regulations.
• Experience in managing support services or similar roles.
• Ability to work collaboratively with various stakeholders.

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About You:

We are looking for caring, compassionate individuals who can treat people with dignity and respect. If you possess empathy and a desire to help those in need, we would love to hear from you! We will provide all the necessary training, both online and in-person.

Who We Are:

United Response is a leading national charity with a dedicated team committed to providing exceptional care and support since 1973. We focus on person-centred care, ensuring individuals have equal access to rights and opportunities while challenging negative attitudes and discrimination. Our organization embodies creativity, strength, honesty, responsiveness, and unity.

We are proud to be an equal opportunity workplace and a Disability Confident employer. If you require assistance navigating our website or completing your application, please reach out to us at gill.fay@unitedresponse.org.uk.

Please note: This position is subject to an enhanced DBS Check, the cost of which will be covered by United Response. We reserve the right to close this vacancy early.

Keywords: Care Assistant, Care Worker, Healthcare Assistant, Charity, Support

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